Update to COVID-19
To Our Connexe Toys Community,
Update 5/20/2020: Good news! Our suppliers have opened their warehouses as of 5/18/2020. We are now able to schedule pick ups on open preorders. Please be aware that our suppliers' warehouses are operating with limited capacity at this time. They are also receiving delayed preorder shipments from as far back as March and April 2020. Preorders that are set to release in May and June 2020 have a chance of being delayed due to our suppliers prioritizing incoming March and April 2020 preorders. Thank you all so much for your patience and support. We are extremely grateful to have our small business still up and running. Please know that this was all possible because of you guys!
These past months have definitely been a scary and uncertain time for us all. We first want to say thank you to all the front line workers, from doctors, nurses, grocery store workers, farmers, delivery workers and so many more who have courageously continued to work during this crisis. Our hearts also go out to all those impacted by COVID-19.
How are we at Connexe Toys responding to this situation? We are still shipping in stock orders as usual while implementing safety precautions. We have access to gloves and hand sanitizer at all times while handling packages. In stock orders will be processed and shipped according to our normal time frames.
As of March 19, 2020, Los Angeles Mayor, Eric Garcetti issued an emergency Safer at Home order. All non essential businesses have been ordered closed until May 15, 2020. Our suppliers warehouse have been closed since the Safer at Home order was issued. This affects all those who have placed preorders with us because we are unable to pick up preorder items to pack and ship out. As collectors ourselves, we understand the painstaking waiting time and frustrating delays you must be feeling. We sincerely apologize for the delay and are so grateful for your understanding.
At this time, preorder items that were estimated to arrive in March and April are delayed. There is a high chance that preorders set to arrive May, June and July will be also delayed. We are also waiting to hear if there will be an extension on the Safer at Home order from Mayor Eric Garcetti. If a new extension occurs, the delays will be pushed even further. We are maintaining constant communication with our supplier and will email updates on any delayed items to customers who have open preorders with us.
Please do not hesitate to reach out to us at email@example.com. We are here to answer all questions and concerns that you may have. We thank you once again for your support of our small business. We're definitely being tested during these times so please know that your support of our online shop means so much to us.
We hope you and your loved ones are safe during these uncertain times.
The Connexe Team