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Returns & Refunds Policy

We can accept returns on item/items in new condition and sealed in the manufacturer's original packaging within 7 days from when your order was delivered. Packaging must be unopened and undamaged. We do not offer exchanges at this time. We do not issue a refund for the original shipping cost if any. We only issue refunds to the original payment method.

We charge a 10% restocking fee for all returned item/items.

To complete a return, please ship the item/items to the following address within 7 days from when your order was delivered:

CONNEXE TOYS
ATTN: RETURNS
2485 PACIFIC COAST HWY STE 103
TORRANCE, CA 90505

We put a lot of care into packaging the item/items that leave our facility, so it is important that they are returned to us with adequate packaging and with protective material completely surrounding the item/items. Once they are returned to us they must pass inspection. If they are scuffed, marred, or damaged in any way, we cannot accept a return or issue a refund. If it passes our inspection, we will issue you the refund minus our restocking fee, original shipping cost and return shipping cost if any to your original payment method. Please note that refunds can take up to 10 business days depending on your payment method. PayPal states up to 30 days.

*Our payment processors require we issue refunds within 180 days of the sale. If the sale is outside of this refund window period, we will issue you your refund in store credit.

 

Under what situations do you not offer a refund?

  • We do not offer refunds for items which have been opened and are no longer factory sealed.

  • We do not offer refunds for damages to the items original box.

  • We do not offer refunds for items with minor cosmetic paint issues. Paintwork is done partially by hand and therefore final products may vary.

  • We do not offer refunds for items which are slightly shorter or taller than the height listed in the item description. 

  • We do not offer refunds for packages that are delivered later than expected. Once the package leaves our warehouse, the length of time in transit and care of the package is out of our hands.

 

The item I ordered arrived with a defect and/or missing parts, what can I do? 

We're so sorry to hear about this, we can only imagine your disappointment with your order. As an Official Good Smile Company Partner Shop, we're instructed to direct our customers to reach out to Good Smile Company's support team through this link: https://partner.goodsmile.info/support/eng/inquiry/.

Here is a partial list of some of the manufacturers that require the customer to contact Good Smile Company's support team directly are as follows: Good Smile Company, Max Factory, ORANGE ROUGE, Phat!, FREEing, GOOD SMILE RACING, KADOKAWA, etc.

Please contact us at hello@connexetoyshop.com if you do not see your item's manufacturer here.